The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel.  With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world.

Purpose 

Ensure all guest requirements & needs are met and demonstrate a high & consistent level of organization & management at all times. Communicate with and provide feedback to the Butler Team Leader by being proactive in anticipating guest needs & requirements.

Main Duties

• Bear a full & comprehensive knowledge of the hotel, including all departments, services & outlets.
• Help and assist all the guests in a friendly and educated manner.
• Build a thorough rapport with all in-house guests in all the summer houses and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.
• Maintain a high level of communication & feedback within the department.
• Identify and anticipate guest needs and action immediately.
• Ensure privacy and security of in-house guests in every summer house.
• Ensure the Jumeirah greeting/arrival procedure is followed at all times.
• Ensures all expected arrival rooms/suites are checked and in order.
• Provide cashier and currency exchange service.
• Upsell rooms/suites and cross sell all outlets within the resort and Jumeirah International.
• Report for duty punctually in accordance with the issued department duty roster.
• Adhere at all times to the butler's Grooming & Uniform Standards.
• Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times.
• Adhere to all hotel health & safety policies.
• Have working knowledge of the hotel operating system (Oracle) and point of sale (Micros).
• Establish & maintain a good working relationship with all the Departments in the hotel.
• Have full understanding & knowledge of all in room/suite services, amenities, functions & systems.
• Be fully responsible for the pantry and the reception desk in every summer house by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards.
• Attend daily shift briefings.
• Ensure a full & complete shift handover.
• Continually checks all public areas inside and around the summer houses.
• Co-ordinate & liaise at all times with the butler order taker/ team leader.
• Assist & co-ordinate all in room/suite guest needs & requirements.
• Refresh the rooms/suites & assist with turndowns.
• Ensure all rooms/suites are maintained & serviced as required.
• Coordinate laundry and pressing collection and delivery.
• Provide a full shoeshine service.
• Unpack/ pack guest luggage as requested.
• Report any suite maintenance requirement according to standard procedures.
• Deliver and place the evening amenities or gifts.
• Deliver newspapers & magazines to all rooms/suites.
• Maintain full control of the bar replenishment,
• Provide beverage service to all rooms/suites.
• Take orders for private dining.
• Support & assist the senior management.
• Perform other duties & responsibilities as assigned by the senior management.

Qualification

Essential

• High School Diploma

Desired

• Completed a course in hospitality management

Experience

Essential

• Minimum of 3 years experience in a 5* hotel

Desired

• Minimum of 1 year experience as a butler or in a similar role in a 5 * hotel

Skills

Essential

• Good English 
• Good communicaiton skills
• Enthusiastic with the ability to motive a team
• Able to work on weekends

Desired

• Able to communicate in 1 foreign language other than English (Russian, Italian, Spanish, German, Arabic, Chinese, Japanese)

This position offers a competitive salary and package which includes but is not limited to company accommodation, flight ticket after completion of 2 years of service, company provided transportation, free duty meals and medical insurance.